Hi
The hdmi output from my tivo box has stopped working and I would like to arrange a replacement but seem to get stuck in an infinite loop with the diagnostic checking either by phone or online - it sees the box as functioning normally so sends you through a series of checks (check the power, restart, swap the cables, change the source, etc). When this doesn't solve the problem it sends you back to the phone number/weblink and the process starts again...
I have checked the box in three different hdmi ports on different screens and with separate cables and all have the same result.
Could someone suggest an alternate means of getting in touch with virgin and speaking to a live human?
Thanks