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Lee80
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No green light!

Our remote stopped working. We’ve had a new one delivered. No green light on it at all so can’t pair it to the box or the TV.

Should we ‘unpair’ the old one first? And if so, how do we do that? Can’t find any help on the Virgin site. 

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newapollo
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Re: No green light!

Hi Lee80,

Have you followed the instructions here? https://www.virginmedia.com/help/virgin-tv-pairing-tv-remote 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Lee80
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Re: No green light!

Yes, followed all the instructions. No green light coming up on the remote. 

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Robert_P
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Re: No green light!

Hello Lee80,

 

Sorry to hear of the problems experienced pairing your remote with your set top box, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

Is there anything here virg.in/VTVremote that helps with the remote issues? You mentioned that you had received a new remote, is this the same issue you had with the previous remote?

 

Rob

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