Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
106 Views
Message 1 of 2
Flag for a moderator

No channels on one box

So i have no channels on the additional box in the bedroom all channels are greyd out and asking me to subscribe although i have the full house bundle. Anyone any idea what the problem could be and how to fix it ?

0 Kudos
Reply
Highlighted
  • 581
  • 111
  • 120
Forum Team (Retired)
Forum Team (Retired)
90 Views
Message 2 of 2
Flag for a moderator

Re: No channels on one box

Hi 

happy to try and assist

can you send me some details over private message. 
acc number, address, postcode and serial number of the box. If it’s a V6 it should start AAAx 

mid the box hasn’t been switched on for a while they de-activate and need re-activating. 
the box also may need connecting back to the hub via WI-FI (if it’s a V6)


Here to help! I'm a manager helping out whilst working from home. Find out more


0 Kudos
Reply