Received a v6 box with self install package a ouple of days ago and set it up , had trouble veryfying it
So phoned the help line , after waiting an hour or so I ended up with somebody who just got me to keep going through what I had already done and when we had no joy she booked me a technician for this coming Saturday , so I kept trying with a different ethernet cable and finally got it to verify and have working tv , but when I try to use catchup and vod it isn't working .the Internet side of the box doesn't seem to work , when I click on the catch up and then choose match of the day or another program the spinning circle doesn't spin and just loads the previous page . Also tried to pair the remote to my tv using home,,help and settings ,,,help,,,and then non spinning circle saying one moment then it just goes back a page.
Just tried to watch doc martin on vod and it's asking me to enter a pin to view but I haven't set a pin number up., also just tried catch up match of the day and non spinning circle saying please wait then it just goes back a screen.
Just been through a few and majority seem to be working now , sports genre seems to not work but getting error message about bbc I player being down . Virgin store still down ( non spinning circle ) but more seem to be working now .I'll keep an eye on things and hopefully the other programs start working . Will cancel the call out in couple of days if it continues to improve , thank you for your help.