The on demand and catch up has stopped working on my v6 box. I have tried everything... rebooting the box, checking every cable and connection, run diagnostics tests on the box and everything is working properly and all tests are coming back as successful. There are no known issues in my area from the service status page, and my other box (TiVo) is all working fine. So I am completely at a loss now.
I have also just been disconnected for the fourth time after spending at least 50 minutes each time on hold to virgin.
When I choose something to watch on catch up or on demand, the virgin intro plays then the screen just goes black. I’ve tried this a few times with different programmes and it does the same on each one and there are no error messages appearing on screen. I can watch recorded programmes but that is it.
The box is connected to my router with an Ethernet cable and I have run the test in network settings a few times and each time it says connected with my IP address etc showing on screen.
Everything has been working perfectly since the box was installed in April/May with no changes being made etc. This issue started a couple of weeks ago.
After an immensely frustrating three days following the VM troubleshooting guidance, purchasing my own Powerline ethernet boosters, then being advised to return to WiFi and checking every avenue on the Broadband I came across this sage advice. And it worked.