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No cable adapter with new V6 Box

Received a new v6 box some weeks ago (following a fault with an older version box).  Box turned up with no remote or cable adapter.  I'm being told both have been posted (after literally hours of call waiting).  The second remote finally turned up today, but still no cable adapter (I'm not convinced any have been posted).  This has been going on for weeks, and I really do not want to queue for another +1 hour in a queue to ask for the same thing again, only for it not to turn up.

Anyone managed to buy one of these?  Is this what I need? 


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