I'm really sorry to hear that you're having some downtime, I can appreciate this ins't ideal.
Have things been resolved since your post?
If not then the time we do give you is only an estimate and whilst our team will be working really hard to sort things it can take a little longer than expected.
Have you spoken to the team regarding this so they know you're impacted? If so then we'll ensure that an automatic loss of service credit is applied to your account when the issue has been resolved, you can also sign up to do this via your online account.
If you would like to discuss this further then please speak to the team on 150/0345 454 1111 and we'll take it from there.
Over a week now with what appears to be a new estimated resolution date of 2 weeks!
What is frustrating is when I have called or tweeted customer service I am offered 'canned responses' I have been refused a "what the actual problem is" explanation. I have been refused a "what has or is being done" explanation.
Of course, this has been registered as a loss of service and will get some sort of reimbursement. But I really am have trouble getting my head around what sort of problem, in the centre of London takes 2 weeks to resolve?
No TV or Internet is not fun, the flip side is, my kids talk to me now!!
When it comes to a fault we only have access to the same tools so have limited information, some faults do take a lot longer this is generally down to permissions needed to carry out any works needed, especially in central London as we may need to close a road down.