Virgin Media Community

[Poorservice3]

My virgin tv does not work, all I get for the last 4 months on the screen is ‘Starting Up’

ive tried all the online troubleshooting, reset the box, turned it off and on, changed the cables, nothing works. Can you send an engineer please or just give me a new box. I’m well fed up now 

[apcyberax · Accepted solution]

what have VM said when you reported the problem?

[japitts]

I'm not sure how you managed 4 months without reporting the problem to Virgin, or have you reported it and C/S haven't rectified it?

I'm being serious here - if you've not reported it yet, that's the first thing to do. If you have reported it, and VM haven't dealt with it, what have they said?

[Poorservice3]

They finally told me to report the problem on here and someone from virgin would reply and book an engineer 

[apcyberax]

they could of booked an engineer.
it will take staff about a week to reply

[japitts]

Just to clarify, you spoke to a faults agent, who (rather than dealing with the issue), told you to come on here and report it instead?

[Poorservice3]

Been trying to report for months either through the online help sections or via the 0345 number and either get hung up on after being on hold for over an hour, call ended with no resolution or today my complaint closed after they said they’d called me (once) and there was no answer....I’ve had no calls from virgin today. 

Their resolution to my tv box fault - an apology 😂 That doesn’t really fix my problem. 

Finally gave up and had a rant on the facebook page and someone replied to me, shock. They told me to post my problem here and someone from virgin would contact me and book an engineer 

[Poorservice3]

I spoke to Serena on the virgin media Facebook page and she directed me to the ‘Forum Team’ 

[Poorservice3]

Well

its already been 4 months so what’s another week! I’m not letting it annoy me any more. The customer service is laughable 

[japitts · Accepted solution]

In that case, you've made some valiant efforts and I'll flag this post for staff attention. That will hopefully mean this post gets picked up sooner than it would otherwise.