Menu
Reply
gavk
  • 66
  • 0
  • 4
Dialled in
282 Views
Message 1 of 2
Flag for a moderator

No TV for days not - getting nowhere with support not sure what to do

I have had no TV for days now - have done everything I can think of to sort this out.

The 'text message' service isn't providing much use & it is literally impossible to get hold of anyone using 150. The W02 error code requires me to reset the box which I have done many times now - if Virgin Media can't fix the problem can someone contact me to disable the TV and reimburse me for that part of the package. 

Look forward to hopefully have some TV over the weekend....

0 Kudos
Reply
jbrennand
  • 23.95K
  • 2.54K
  • 4.34K
Very Insightful Person
Very Insightful Person
273 Views
Message 2 of 2
Flag for a moderator

Re: No TV for days not - getting nowhere with support not sure what to do

See...

https://www.virginmedia.com/help/virgin-tv-error-codes/w02

Also, have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 gives the best chance of getting through quickly, although I got through recently in 20' at ~1pm midweek.
Or, a VM person should pick this thread up as soon as they see it and be able to help in a day or two.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply