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Barson1611
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No TV channels

I cannot access any tv channels. Have rebooted box a number of times but without success

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japitts
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Re: No TV channels

Are you getting any on-screen error messages? Is this a new box that perhaps hasn't been activated? I'm hesitant to suggest you call the activation line without you mentioning the usual error message....

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Barson1611
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Re: No TV channels

All I get is a box stating channels being loaded but always sticks at 33%. It then changes to a message stating error S102. It is not a new box but account has been active ~18 months

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Martin_N
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Re: No TV channels

Hi Barson1611,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having. 

 

Have you tried rebooting the box to see if this loads the channels?

 

^Martin

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Barson1611
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Re: No TV channels

No matter how many times I did it, rebooting did not work. I am pleased.to advise however that having spoken to Virgin they somehow managed to fix the problem remotely. I was never contacted to advise anything, just found out by accident when switching back over from freeview channels. Took Virgin about 1 and a half days to fix and two phone calls.

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Martin_N
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Re: No TV channels

I'm glad to hear that has been resolved for you. 

 

^Martin

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Barson1611
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Re: No TV channels

Thanks Martin and thanks for your efforts in trying to help me. Much appreciated

 

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Martin_N
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Re: No TV channels

You're welcome. 

 

^Martin

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