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No Sound

I'm trying to watch Red Button Golf but there is no sound on the broadcast can anyone give me any help

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Re: No Sound

Hello Dazcook, 

thanks for using the forums to get this issue looked into, I am sorry if this caused some frustration whilst trying to watch Golf.

It may have been an outage in your area that affected this, I have looked on our faults checker on my side and cannot see any outages at the moment which is good. I also cannot see anything outstanding on our side that could indicate a problem.

If you do ever get an issue like this again I would check our service checker here just so you can get some early information if available. 

Some features on your TV box do need a good connection to run properly, so we do sometimes ask how your HUB has been performing and also, how is your TV box connected to the HUB - WIFI or wired?

Can you please let me know how your V6 box is now and if you're still having this problem? 

Thanks,

Megan_L

 

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