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No Service Guides supplied with new V6

My new V6 box arrived earlier. It contains an Installation guide but nothing else. Should it also contain Service guide?s. The Installation guide says it should.

At the end of the Installation guide there is a page headed "Do more with your new kit". It says "Everything you need to know about your new box and new hub can be found in the service guides that came with your Quickstart pack" and it shows a picture of two Service guides. One is called "The telly you love, the way you want it", and the other (partly obscured by the first, ) "Discover how to get more out of your co (nnection?".) 

I don't have either of these Service guides. The only other item in the V6 box is an empty cardboard wallet saying on the cover "The magic starts here. " It does not contain anything. 

Should I have received Service Guides in my V6 box.? It looks like it. I did not.

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Forum Team
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Message 2 of 2
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Re: No Service Guides supplied with new V6

Hi Rockette,

I'm sorry to hear that there was some information left out of your V6 box kit. 

I'm sure we can get to the bottom of this and get it sent out, just give us a call on 150/0345 454 1111 or you can 
text our cable specialists on 07533051809 we’ll be able to get this sorted out for you. Texts are free for Virgin Media customers, and we’re open 8am-7pm Monday - Friday. 

Let us know how you get on. 


Emma_C - Forum Team
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