Menu
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
220 Views
Message 1 of 2
Flag for a moderator

No Picture and Sound

So my V6 box was working fine up until I notice there was a connection issue on the front of the box. I restarted it, could see the welcome and starting up screens, after that is where I get no picture or sound. I was using a PC monitor so bought a cheap TV, another HDMI cable but still nothing changed. I can't even put it into standby through the remote or the button on the box, even it doesn't got into automatic standby when left on for 4 hours. I've tried a hard reset but to no avail. Is there something simple I'm missing or is the box broke? I've only had it for 2-3 weeks.

0 Kudos
Reply
Highlighted
  • 684
  • 36
  • 52
Forum Team (Retired)
Forum Team (Retired)
171 Views
Message 2 of 2
Flag for a moderator

Re: No Picture and Sound

Hi David_Owen,

 

Thank you for your post and our apologies for the delay. We are very sorry to hear that you have been experiencing some issues with your TV services, have there been any changes since your post or has this issue continued or developed in any way. Please keep us posted and we will be more than happy to assist you.

 

Many thanks,

 

Louis

0 Kudos
Reply