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No Channels - signed on as Unknown maybe

HI guys, we have jsut completed installing broadband and thats now working fine - TV however looks like its locked on an Unknown account - wont pick all the channels. Tried connecting to virgin media services but just returns the same - how can i resent and pick up my profile? 

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Re: No Channels - signed on as Unknown maybe

Hi, I've dropped you a PM to assist you further with this.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: No Channels - signed on as Unknown maybe

Hi there

If you go to the home page on your V6 go to settings then diag & check for CA status if it say never paired the box is not ready yet.

Once it go to CA status ok then your channels will come through it takes about 10 mins to happen. 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: No Channels - signed on as Unknown maybe

Hi,

 

I am having the same problem, please can you let me know how you fixed it?

 

Thanks,

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