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PeterLKS
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No Catchup VOD or apps

I have had this issue for weeks.

Catchup and VOD  gives  "unavailable, try later"  V210

What to watch gives C501 error

Apps and Games  shows an empty box.

Telephone, wifi Internet, TV channels and guides are working perfectly.

I have unplugged and restarted Hub3 and V6 box. 

Reconnected V6 to virgin media network

The V6 box is connected by ethernet and has an ip address.

I have checked local area status and run online tests with no errors found

I've tried calling the help line but get cut off every time.

Any help greatly appreciated

Thanks

 

 

 

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newapollo
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Message 2 of 26
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Re: No Catchup VOD or apps

Hi PeterLKS,

As per virgin-tv-error-codes/c501  there may be a local issue. 

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Error code V210 relates to possible loose connections usually the coaxial cable either internal or external.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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PeterLKS
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Message 3 of 26
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Re: No Catchup VOD or apps

Hi NewApollo,

I have run all the tests OK, but phoning the service status number reveals that there is an ongoing complicated issue in the area.

This has been going on for weeks, hope they can solve it soon.

I have checked the coax connections to the splitter and boxes, they are nice and tight. 

Thanks

 

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newapollo
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Message 4 of 26
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Re: No Catchup VOD or apps

Hi again PeterLKS,

Thanks for the update, sorry to see you have a complicated ongoing issue. I hope they resolve it quickly.

Have you tried a different ethernet cable, or different ethernet port?

I know that ethernet should be better than a wifi connection, but have you also tried a wireless connection?

I realise that the TV channels are working, and that the EPG is populated, but you could try forcing a channel update to see if you can gain access to the apps.  Using your remote control press HOME Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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PeterLKS
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Re: No Catchup VOD or apps

I have received a text message from Virgin saying the fault has been resolved, but it hasn't.

I have tried accessing Help via HOME >  Help & Settings > Help >  

I get the message "app temporarily unavailable" error A01.

 

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japitts
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Message 6 of 26
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Re: No Catchup VOD or apps

https://www.virginmedia.com/help/virgin-tv-error-codes/a01 gives advice on this.

Are you able to try using other streaming apps to see whether this is specific to one, or it's more general?

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PeterLKS
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Message 7 of 26
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Re: No Catchup VOD or apps

I've checked all the cables.

The V6 box has an ip address 192.168.0.10

Speed test is OK

There are no apps, catchup up, or VOD available.

The TV is not 4K

The live TV channels are perfect. 

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japitts
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Message 8 of 26
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Re: No Catchup VOD or apps

I'd have to say, having no apps available at all sounds decidedly odd.

Apps not working immediately after an install isn't uncommon, but this sound a different.

I'd also be a little sceptical of yours being an area fault, apart from anything else that would have caused a few complaints - especially this time of year. Connectivity issues are one thing, a total lack of apps doesn't ring true to me.

Out of interest, where (approximately) in the country are you?

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PeterLKS
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Message 9 of 26
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Re: No Catchup VOD or apps

I'm in NW London

I think the box might faulty, but don't know how to request a replacement.

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japitts
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Message 10 of 26
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Re: No Catchup VOD or apps


@PeterLKS wrote:

I think the box might faulty, but don't know how to request a replacement.


I wouldn't disagree with that.

Virgin TV Faults- 150 from a VM phone or 0345 4541111 from any other phone.

Choose the options for "I have a fault with my TV service"

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