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RajkoSrbin
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No Catch-up or apps but TV working v210 error code amber light on box

I don't have any catch-up channels or apps and games, TV is working normally but have an amber light on my TV box. I've tried rebooting and the same appears. The catch-up has and error code V210 but I can't find the meaning of it on the virgin site. Checked the ethernet cables are all connected and internet is working on other devices. Can someone please help?

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japitts
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Re: No Catch-up or apps but TV working v210 error code amber light on box

I'm pretty certain from your amber light that you have a V6, but can you confirm?... https://www.virginmedia.com/help/virgin-tv-box 

As per the same page, an amber light means you don't have a working internet connection on the box.

If your Ethernet cable from V6 > Hub is inplace, then follow (on the V6) Home > Help & Settings > Settings > Network.

In the top-right, your connection status is shown. Does it report connected? If yes, click on "Connect to Virgin Media service now" at the bottom... give it perhaps 10-15minutes and then retry OnDemand.

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RajkoSrbin
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Re: No Catch-up or apps but TV working v210 error code amber light on box

Hi, tried that and had all ticks next to every test. Clicked ok to come out and still have the same messages 

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japitts
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Re: No Catch-up or apps but TV working v210 error code amber light on box

How long have you had this problem for - has it worked on the same box in the past?

I can't recall the exact menu path off-hand, but under Help & Settings > TV Care, if you scroll along the top-line, there's an option for TV Speed test.

Does this run ok? Also, under the network connections screen, does the box report the (6hourly) regular connections "back home" as succeeding?

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RajkoSrbin
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Re: No Catch-up or apps but TV working v210 error code amber light on box

I've had the problem since it was installed 2 months ago, can't even get prime or YouTube on there designated channels, I press the rec button but nothing happens. I wasn't there the day the install was done to make sure it all worked.

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