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reub777
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No Amazon Prime?

Anybody else having problems watching Amazon Prime on channel 205 ?

I can watch it through Amazon app but I can only watch trailers (screen goes blank when I want to watch anything else) when I tune into channel 205 ?

Can anyone help ?

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BenMcr
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Re: No Amazon Prime?

I'm making a guess here that you have a 4K TV, and this is likely down to an HDCP 2.2 issue.

But can you confirm the make and model of the TV you have and what HDMI port the V6 is connected to?
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reub777
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Re: No Amazon Prime?

TV:  Samsung UE50MU6120

V6 connected to HDMI 1

It has been fine before, error started 29th Sep along with the YouTube (channel 198) but YouTube now OK ?

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BenMcr
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Re: No Amazon Prime?

That's odd - that TV should support HDCP 2.2 on all inputs which where a TV doesn't is the behaviour you're seeing.

Can you check that you are using a 'High Speed' or better HDMI cable?

Can you also see if UHD HDMI Colour is switched on or not? For the best picture from the V6 it needs to be on.

The setting is at Settings > Picture > Expert Settings > HDMI UHD Color > Select the HDMI port > On > Yes

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reub777
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Re: No Amazon Prime?

Got to "Expert Settings" but no "HDMI UHD Color" option ?

Seems strange that it was working OK a couple of days ago then this ???

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newapollo
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Re: No Amazon Prime?

Hi reub77,

According to page 105 of the Use manual  you need to select

Settings>Picture> Expert Settings>HDR+ Mode

Also on page 108

Settings >General >External Device Manager> HDMI UHD Color 


If an external UHD player is connected to the TV, use the HDMI UHD Color function to convert the TV's HDMI connector to a mode optimised for the UHD 50P/60P signals.
" If you move to the HDMI connector with which you want to use the HDMI UHD Color function and press the Select button to set the function to On, the TV screen flickers.
" The HDMI connection with HDMI UHD Color set to Off supports up to UHD 50P/60P 4:2:0 input signals, while the HDMI connection with HDMI UHD Color set to On supports up to UHD 50P/60P 4:4:4 and 4:2:2 input signals.

For more information, refer to "Supported Resolutions for UHD Input Signals".
" When you connect the TV to an external device that supports only the UHD 24 or 30 Hz frequency or any FHD frequency, the HDMI UHD Color function may not be available. In this case, set HDMI UHD Color to Off.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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BenMcr
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Re: No Amazon Prime?

Thanks for that. I guess I found the settings for a different Samsung TV!
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newapollo
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Re: No Amazon Prime?

@BenMcr

My first search brought up a manual which turned out to be for a different Samsung set once it was opened so I tried a different link.  

I feel sorry for your good self and the rest of the VM team. It's a shame the TV manufacturers don't all use the same standards and naming practices, it would make things much simpler. It would help everybody if all HDMI cables were HDCP compliant

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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BenMcr
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Re: No Amazon Prime?


@newapollo wrote:

It would help everybody if all HDMI cables were HDCP compliant


They technically are, but older cables and lower spec ones are only designed to support HD and HDCP 1.x

That's why for Ultra HD you need a 'High Speed' HDMI cable as minimum or ideally better as they have been designed for the bandwidth needed for Ultra HD.

https://www.hdmi.org/resource/cables

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reub777
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Re: No Amazon Prime?

Sent for a High Speed cable..... will reply when I connect it and see ???🤞

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