Menu
Reply
daniellyoung
  • 21
  • 0
  • 1
On our wavelength
482 Views
Message 1 of 8
Flag for a moderator

New sky sports package but no channels

Upgraded my account this morning and was told new channels would be available in a couple of hours. None are available. I have gone through the method well documented of help-tv care- missing channels and it’s not worked. I have reset box twice

thanks

Dan

0 Kudos
Reply
Aaron2
  • 866
  • 98
  • 161
Well-informed
479 Views
Message 2 of 8
Flag for a moderator

Re: New sky sports package but no channels

Are you sure you're not trying to watch HD whilst only being subscribed to the SD of Sky Sports? Have you also received an email confirming the change over happening today and not at another time such as 24 hours?


** I work for VirginMedia but all opinions posted here are my own.
japitts
  • 10.55K
  • 1.48K
  • 2.13K
Very Insightful Person
Very Insightful Person
473 Views
Message 3 of 8
Flag for a moderator

Re: New sky sports package but no channels

Just to add to @Aaron2 good advice...

Sky Sports SD are in EPG 511 upwards.

Sky Sports HD are EPG 501 upwards and are £7 extra per-month.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

daniellyoung
  • 21
  • 0
  • 1
On our wavelength
468 Views
Message 4 of 8
Flag for a moderator

Re: New sky sports package but no channels

Cheers. I do have the sd channels but I agreed hd- my movie channels are still hd although the new contract says sd for both so another lengthy chat session tomorrow I guess...

0 Kudos
Reply
japitts
  • 10.55K
  • 1.48K
  • 2.13K
Very Insightful Person
Very Insightful Person
463 Views
Message 5 of 8
Flag for a moderator

Re: New sky sports package but no channels

Sky Cinema is in HD as standard.

If you're paying the £7 supplement for Sky Sports HD (or if it's included in your bundle), you'll have an entry on your contract and bill for "Sky Sports HD pack".

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
daniellyoung
  • 21
  • 0
  • 1
On our wavelength
460 Views
Message 6 of 8
Flag for a moderator

Re: New sky sports package but no channels

My bill says this: Bigger bundle + Sports & Movies SD

0 Kudos
Reply
japitts
  • 10.55K
  • 1.48K
  • 2.13K
Very Insightful Person
Very Insightful Person
453 Views
Message 7 of 8
Flag for a moderator
Helpful Answer

Re: New sky sports package but no channels

If you don't have "Sky Sports HD" as a separate entry, then Sky Sports are in SD.

That entry covers Sky Cinema which is HD as standard. To be fair, I think Sky Cinema is the only occasion where Sky channels are HD by default.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
daniellyoung
  • 21
  • 0
  • 1
On our wavelength
444 Views
Message 8 of 8
Flag for a moderator

Re: New sky sports package but no channels

Appreciate the help, will contact tomorrow 

0 Kudos
Reply