Virgin Media Community

[cherrillo]

I had a new router and all ok, but I can't get Netflix or Amazon on the TV.  Connection problems.  Do I have to change any IP address?

[japitts]

If you're using a V6 box (Check here if you're not sure), its internet connection comes via your VM home broadband.

All OnDemand, streaming & TV Guide updates use the internet.

If you've got a new router, you'll need to connect your V6 to it. Follow Home > Help & Settings > Settings > Network.

[cherrillo]

Thank you

[cherrillo]

It's a tivo box.  I've tried to change network to the new router but I can't find anywhere to put in the new network address and password.  Can you help?

[Ernie_C]

I’m confused.

You say you have a TiVo, not a V6, and you also talk about Amazon Prime Video, which isn’t available on TiVo.

Can you clarify?

[cherrillo]

Apparently all the extra services on my tv, such as Netflix and Amazon, came through my internet via wireless on my last router. The standard tv comes through the cable. That is how I understand it?  The new router hasn't changed the standard tv, but I can't get any of the extra ones. 

Coincidentally, I am getting a new box, presumably V6?, so everything will come through the router via wireless, I believe?  Perhaps I should wait and see if the new box has a place I can put details of the router and password etc.? 

[Ernie_C · Accepted solution]

It would appear you are saying that you have a smart TV with Netflix and Amazon Prime Video apps.

If that is the case, you need to put the new router’s WiFi SSID and password into your TV’s settings, not your TiVo.

[cherrillo · Accepted solution]

Done it!  Thank you very much.