Menu
Reply
WARCHIEF1331
  • 2
  • 1
  • 0
Joining in
921 Views
Message 1 of 4
Flag for a moderator

New remote

Hi any help welcome, have been trying to order new remote as one have is being temperamental, but everytime hit request new one comes up as a fault and try again, and wont let us order new one, please can someone help, tia

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
837 Views
Message 2 of 4
Flag for a moderator

Re: New remote

Good morning @WARCHIEF1331 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues getting a remote sent out, are you able to let me know what box you currently have (TiVo,V6,360)  If your are not sure, feel free to post a picture. 

 

Kind regards,

Zak_M

0 Kudos
Reply
WARCHIEF1331
  • 2
  • 1
  • 0
Joining in
819 Views
Message 3 of 4
Flag for a moderator
Helpful Answer

Re: New remote

Hi it's the v6 box we have, hope this helps, on ordering new one let's.me go through all pages but on final one keeps saying error,please start again,  thanks 

0 Kudos
Reply
Sofia_B
  • 1.19K
  • 36
  • 98
Forum Team (Retired)
Forum Team (Retired)
775 Views
Message 4 of 4
Flag for a moderator

Re: New remote

Thanks for getting back to us @WARCHIEF1331

 

I'm very sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

I'm going to send you a PM for more details so we can get this ordered for you. 

 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

 

Thanks, 

Sofia
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply