Virgin Media Community

[WARCHIEF1331]

Hi any help welcome, have been trying to order new remote as one have is being temperamental, but everytime hit request new one comes up as a fault and try again, and wont let us order new one, please can someone help, tia

[Zak_M]

Good morning @WARCHIEF1331 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues getting a remote sent out, are you able to let me know what box you currently have (TiVo,V6,360)  If your are not sure, feel free to post a picture. 

Kind regards,

Zak_M

[WARCHIEF1331 · Accepted solution]

Hi it's the v6 box we have, hope this helps, on ordering new one let's.me go through all pages but on final one keeps saying error,please start again,  thanks 

[Sofia_B]

Thanks for getting back to us @WARCHIEF1331. 

I'm very sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused. 

I'm going to send you a PM for more details so we can get this ordered for you. 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

Thanks,