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ryansm
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New remote

My old remote for my v6 box has been a little dodgy from time to time so I went through the online diagnostics to check what I needed and was told I could have a new remote free of charge. However, when I clicked submit to complete the order I was told there’d been an error and to try again - which I did several times.

Is there another online process to use to save having to wait on the phone for an inordinate amount of time?

Thanks

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Ernie_C
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Re: New remote

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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ryansm
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Re: New remote

Thanks - but that’s the link  I used and had the resulting error message. I don’t want to download to my tablet, I can’t be interrupting work etc to change channels! 

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Hayley_S
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Re: New remote

Hello @ryansm,

 

Welcome back to the community page, thank you for posting on here.

 

Have you tried looking here to see how to get a new remote?

 

Please let me know.

 

Many thanks, 

Hayley
Forum Team



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ryansm
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Re: New remote

Hello and thanks for the reply. I’ve used that link and it says you can send me the new remote - but when I go through the process, the final page tells me there has been a technical error. Hopefully this screenshot works!

 

ryansm_0-1620753207108.png

 

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Robert_P
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Re: New remote

Hello ryansm

 

I'm going to send you a Private Message to confirm some details so I can arrange for a replacement to be sent to you.

 

Looking forward to hearing back from you.

 

Rob

ryansm
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Re: New remote

Thanks, I’ve just replied.

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Robert_P
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Re: New remote

Thanks for confirming those details, I have ordered the replacement remote for you and it should be with you in the next 5 working days. It is usually quicker than this but I have to set expectations for how long it can actually take.

 

Rob

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