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New remote not working

Just received a new tv remote a few weeks ago. Right from the start I had to stuff paper in the battery compartment to get it to work. Finally had enough and tried to order a new one. Going to charge me £9.99 for another. Any ideas as the product they sent was faulty

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Re: New remote not working

Hi PaulFord1, 

 

Thank you for your post and welcome to the forums. 

 

I am sorry this has happened, not what you expect when getting something new. Have you managed to get this sorted? If not, let me know and I will send you a private message. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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