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sarahjmoose
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New remote needed

Hello I need a new remote and can't get through on the phone. Can it be arranged through here please?

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SCA1972
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Re: New remote needed

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425... 

As a workaround until your new remote turns up you can use the TV Control app:

https://www.virginmedia.com/help/tv/apps/tv-control

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My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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