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On our wavelength
Message 1 of 4
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New power supply

I just had my tivo v6 box randomly go off, tried turning the power on and off blah blah.. all the techie steps that I know so well, worked out the power supply has failed, so called support, got a friendly person on the end of the phone, and she seemed confused at first about what I wanted to get to fix my tivo box, once I explained its the power supply unit about 3 times (the thing that powers the box) she understood and ordered one for me, now this isn't a major problem but having to wait between 5 and 7 days for delivery is a bit pants isn't it?

Do I get a credit for loss of service for these 5 to 7 days??? I have a TiVo box that is unusable, luckily I have more than one but with a family of 6 living at home each box is well used.

I could have accepted, "An engineer will drop one off tomorrow" that would have been more helpful, or we'll get an engineer out..  but 5 to 7 days not even express posted due to loss of service..

Has anyone else had this kind of issue and done this???


Sally & Pete.

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Alessandro Volta
Message 2 of 4
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Re: New power supply

You only get compensation for loss of broadband or landline.

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Very Insightful Person
Very Insightful Person
Message 3 of 4
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Re: New power supply

Hi Sally & Pete,

You get automatic compensation for loss of broadband or landline, although sadly nothing for loss of TV

If I were you I would ask for a goodwill credit once you've received the replacement power supply and all is working again.


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Forum Team
Forum Team
Message 4 of 4
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Re: New power supply

Hey Terini, thank you for reaching out and I am sorry to hear your TV isn't working.

As mentioned above we wouldn't offer this for TV sorry.

Please do let us know you get on with the new box. Thanks 

Matt - Forum Team

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