New equipment

[omgitsbeth]

Hi there,

Not sure I’ve put this in the right forum. I got an email from Virgin in April saying that as we were on old equipment they’d be sending some new kit. Not heard anything since then and I can’t seem to see anywhere on the website that I’d order or confirm it or anything. Has anyone had something similar?

Beth

[nodrogd]

If you have one of the older TiVO boxes

Older TiVO

These are being replaced as they are no longer supported. The replacement will be a V6 TiVO

TiVO V6 box & Remote

for which you must be a Broadband customer.

There is also another email going round trying to encourage a migration to V360 Horizon

V360 master box

This is the same hardware, but a completely different operating platform. There are many pros & cons to migration, which is currently COMPLETELY VOLUNTARY. If the change is the first one above I would say go for it. The V6 is a far better box. As far as V360 is concerned, do some research & decide whether its right for you BEFORE taking further action.

[John_GS · Accepted solution]

Hi @omgitsbeth 

Thanks for posting and welcome to the community. 

I am sorry to hear you've not heard anything back. I'll send you a PM though to sort this out 🙂

Best wishes.