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New box and BT sport

Am I entitled to a new box as I have the first edition which is slow and jams up, remote doesn’t work properly and have to pay upgrade fees for new box.

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Very Insightful Person
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Re: New box and BT sport

Only obsolete boxes are swapped out for free. If it is a standard TiVO these are still being issued to customers & would be subject to upgrade charges.

 

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Re: New box and BT sport

Thanks for replying.

My box has issues, it slows down with YouTube and Netflix and remote buttons jump or jam.

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Re: New box and BT sport

They have always slowed down with apps - from what you say I guess they will send you a new remote.
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V6 TiVo (with MRS & UHD/HDR)
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Re: New box and BT sport

Hi Syed1,

 

We are sorry to hear you have been experiencing issues with the speeds of your STB and buttons on your remote jamming. We would like to find out some more information in regards to the issue with your box. Are you able to confirm;

  • Which box you currently have?
  • How is the box connected (cable or WiFi)?
  • Do you have any other boxes in the property? If so are you experiencing this issue with any others?
  • Are you only experiencing speed problems when using apps?

Many thanks,

 

Louis

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Re: New box and BT sport

Hi,

I have a TiVo box, old one.

Apps like Netflix and YouTube are slow to load up and the remote control buttons jam or speed across/down. Certain films like Bandersnatch could not load, I wasn’t bothered then, but now it just jams regularly when restarting and sometimes it just switches off. I only have this box. Internet speed seems fine.

Thank you,

Syed.

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Re: New box and BT sport

Sorry to not mention, it’s connected with a cable. Hub is next to tvbox.

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