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Itchy_Tickles
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New Vigin V6 Box with HDMI Splitter Issue

Hello everyone, I hope someone can perhaps give me some advice on my issue. I have just got Virgin TV V6 installed and when connected directly to the TV it works fine. The issue is when I try using my HDMI splitter ( https://smile.amazon.co.uk/gp/product/B07VDJRQXW/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1&fpw... ) I only get sounds and menus but no actual picture, except for the apps like Netflix which work with picture and sound etc.
I have the settings all set up too so I'm not sure what I should try next.
Does anyone have any advice on this? I appreciate HDCP can be an issue but my splitter does support it (apparently). I have my PC and PS4 Pro connected to the same splitter with no issue.
Thanks for your time and hopefully help.

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Ernie_C
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Re: New Vigin V6 Box with HDMI Splitter Issue

Point 4 in the description of your product:

964130D5-0E1F-490B-A352-CCE4083CE17C.jpeg

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Itchy_Tickles
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Re: New Vigin V6 Box with HDMI Splitter Issue

I'm so embarrassed haha I'm so sorry, I didn't even notice that part. Thank you and apologies.

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Ernie_C
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Re: New Vigin V6 Box with HDMI Splitter Issue

No need to apologise.

Send it back to Amazon if it’s still within the period you can. You can find out by reviewing your Amazon order.

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