Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
756 Views
Message 1 of 3
Flag for a moderator

New V6 remote not working

We have just installed our new V6 box which is working. However there appears to be a fault with the remote there is no power at all, new batteries and have pressed the button combinations but the light do not come on??? I tried calling virgin but it did not give me the option to speak to anyone or order a new remote.  Help please. 

0 Kudos
Reply
Highlighted
  • 3.86K
  • 394
  • 684
Community elder
753 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: New V6 remote not working

Hi phone again and go down the Tv faults route they will send you a new one in the post, you have play the game, and listen to we are testing this and that stay on the phone and if necessary ring back immediately the system will know you have already called so you will get through to a person in end. Regards Micky
0 Kudos
Reply
Highlighted
  • 92
  • 11
  • 14
Up to speed
719 Views
Message 3 of 3
Flag for a moderator

Re: New V6 remote not working

In the meanwhile if you have a smart phone then you can install the Virgin Media TV control app. There is an option on the menu to use the app as a remote control.

0 Kudos
Reply