All I need is a new remote to replace unresponsive control. Go through the on-line process only for a technical issue at the last step telling you to restart the process. Tried this several times over several days with no change.
Bit the bullet and tried to ring, after 5 minutes of repeated menu's, the call goes through to a ring tone then gets cut off - repeatedly.
I accept that the current corona virus might be causing issues, but I have to on-line work from home and have coped, and after 9 months to adapt, Virgin should be able to provide a better service.
If someone actually reads this, please send me a new V6 remote.
Sorry to see you are having issues oredering a replacement remote.
Have you tried using a different browser, or incognito window when ordering online?
The phone lines are picking up, however it's best when it's least busy at 8am, or mid afternoon/tea time.
You could also try the text messaging service. Just send a text with a description of replacement remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
In the meantime, you could download the TV Control app via the same link, and use that until you receive a replacement.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali