Hi Fatal14,
Sorry to see you are having issues oredering a replacement remote.
Have you tried using a different browser, or incognito window when ordering online?
The phone lines are picking up, however it's best when it's least busy at 8am, or mid afternoon/tea time.
You could also try the text messaging service. Just send a text with a description of replacement remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
In the meantime, you could download the TV Control app via the same link, and use that until you receive a replacement.
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali