Virgin Media Community

[Michael2584]

Hi 

I just got a new v6 book after installing it I get the c133 network issues when going to resolve them via the network tabs the v6 box will reset. If I try and click on any menu it will reboot. I have had an error code m50 but can’t find anything about this. If I leave it and not press anything the box will reboot. I have tried calling the helpline but after waiting over an hour I just get cut off.

I have also managed to clear all the data and reinstall from scatch and this still has the same problems

any help will be much appreciated 

[japitts · Accepted solution]

You probably won't want to hear this...

C133 is a connectivity issue, but in your case.. a box that's rebooting like this, shouldn't be. It doesn't sound well.

I can only suggest sticking with the faults call. I sympathise - I really do. Unfortunately if there was a magic wand to avoiding this, everyone would be waving it 😞