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badhairday
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New V6 box C219 error

Just got a new v6 box last night. Continually getting c219 error.  Called many time and waited all day on the message service.  Got 3 replies in 10 hours.  Last one was "we are checking thing".  Called 150 last night and was asked to press 1 to activate. still getting the error.  Waiting 50 mins now listening to music. How hard can this be?  Tivo was working fine before we replaced with V6. 

This is very poor.  VM sold me the upgrade so knew it was happening.  Why does it need activating manually? 

Just as well the distance selling act is listed.

Searching he error, seems to be call us - I would like someone to try this.

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japitts
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Re: New V6 box C219 error

How is your V6 connected to your Homehub - is it WiFi or Ethernet?

If WiFi.. can you follow Home > Help & Settings > Settings > Network, and in the top-right your box reports the signal strength and connection status.

What do you see?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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badhairday
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Re: New V6 box C219 error

Turns out it may have been a problem with the coax cable not the ethernet/wifi. Error message and help misleading. Anyway its fixed now with VM helpdesk help.
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