2 weeks ago
Have a broken old TiVo box so was told Virgin were replacing it with a new V6 box. New V6 box has just arrived with no coax cable adapter, Ethernet cable or remote control!
Just been on hold for 56 minutes and the line went dead. This is really terrible service. Can someone from VM please contact me about getting my equipment sent out so I can actually connect my box.
Hi there @Leedad
Welcome to the community and thank you for your post. Apologies for the delay in response, we have been very busy and doing all we can to get to each customer ASAP.
I'm sorry to hear that you had this experience when calling. I can assure you this dropped call wouldn't have been intentional.
Have you since been able to get the missing items ordered? If not let me know and i'll do my best to help.
Hollie - Forum Team
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