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DavidM71
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New V6 Box Gone Pop

Hello, We’ve  been with VM for over 14 years and last week we were offered the Ultimate Oomph deal so we gladly took it. As we already had one V6 box they replaced our second TiVo box we had with another V6 box.

Whilst just watching The Crown on Netflix there was a loud pop from the new V6 box and everything went off, now the unit as no lights on the front and is emitting a loud buzzing.

Anyone else suffered the same or is this going to end up a swap out?

If it needs to be swapped out what happens to the recording and series links that were set on this box as this is the first time in 14 years we’ve ever had a fault with the hardware.

David.

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jb66
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Re: New V6 Box Gone Pop

You will need a new box by the sounds of it, all your recordings etc will be lost

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DavidM71
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Re: New V6 Box Gone Pop

Thanks for the quick reply! I Thought it would be, I’ll try and get in touch with them in the morning. Luckily enough it only had a weeks recordings on it and they were all my wife’s 😬

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DavidM71
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Re: New V6 Box Gone Pop

Morning. I’ve just spoken to CS and they have arranged for an engineer to come tomorrow between 4-7pm to exchange the box 👍🏼

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