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New Tv Customer - Channels missing, error code V201 and no apps

Hi

I am a new customer and set up the Tv box. However I cannot view many channels on my subscriptions. The categories on Home screen like catchup tv, search, on demand are all showing error code V210. I cannot view any apps on the apps & games section as well.

 

Any solution ?? Tried rebooting and resetting the tv box with no luck !

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Re: New Tv Customer - Channels missing, error code V201 and no apps

  • Hi,

This is commonly related to 'Activation' issues, have you made the activation call to get your V6 activated?

If no, make it now and this should resolve the issue.

If yes, suggest doing it again as it hasn’t taken effect.

Clive

Field Tech with Virgin media

You can also save £50 off your bill by recommending someone onto virgin media. To find out more PM me.

If my answer was helpful to you please mark as helpful or consider leaving kudos

 

 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: New Tv Customer - Channels missing, error code V201 and no apps

Hi
Please send me a private message, not reply or quick reply, with your account number, area code/ postcode and the serial number of the tv box and I'll have it activated correctly for you. Please make sure the box is switched off until I confirm is done.
Thanks
Rob

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: New Tv Customer - Channels missing, error code V201 and no apps

Still hasn't worked. 

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Re: New Tv Customer - Channels missing, error code V201 and no apps

Hi,

I am a VM tech. Did you resolve your issue?


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: New Tv Customer - Channels missing, error code V201 and no apps

Hi ..some issues are resolved . But I still can’t watch catchup or on demand . Gives me error Temporarily unavailable . Error code v273.

thanks 

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Re: New Tv Customer - Channels missing, error code V201 and no apps

Hi,

I have sent you a private message 


Here to help! I'm a technician helping out whilst working from home. Find out more


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