Virgin Media Community

[Andy-Reviewer]

Replaced an old Tivo box due to hard-drive failure with a new Tivo 6 box.  It initially worked but one day in has a flashing orange light and wont load past the Welcome screen.

Reviewed all online help. Multiple attempts at turning it off/on, unplugging all cables, resetting.

Multiple attempts to call Virgin - holding for hour then get cut off.  Repeat.  No response available.

Any advice on what to do.  Unfortunately other reviews appear to need a replacement box but it's only days old.

[japitts · Accepted solution]

How is your V6 connected to your homehub? It's possible a software update or install has gone wrong, and without a reliable internet connection it can't complete.

I suspect you will end up having to persist with calling it in, but it's worth checking the internet connection just to be sure.