Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
254 Views
Message 1 of 4
Flag for a moderator

New TV package not recognising subscriptions

Hi I’ve recently signed up

My second box won’t load up any channels and the broadband through my house is weak

have been on hold to customer services for at least a hour the past 2 days with no response 

is there anyway of getting virgin to do a call back?

 

 

0 Kudos
Reply
Highlighted
  • 3.88K
  • 394
  • 685
Community elder
242 Views
Message 2 of 4
Flag for a moderator

Re: New TV package not recognising subscriptions

Hi I'm afraid not, a virgin person will respond on here but it may be in 3 or 4 days, it is best to phone first thing in the morning 8am onwards as they may be able to sort it out while you are on the line and if necessary arrange for an engineer to come and sort it out. Regards Micky 

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
234 Views
Message 3 of 4
Flag for a moderator

Re: New TV package not recognising subscriptions

thanks for the advice - will have to wait as normally have to leave for work by 7am - hopefully they will respond on here

0 Kudos
Reply
Highlighted
  • 5.57K
  • 395
  • 967
Hero
232 Views
Message 4 of 4
Flag for a moderator

Re: New TV package not recognising subscriptions

Your second box will not work properly without a good connection to the hub. An Ethernet cable is always best but, if it's awkward, try homeplugs first.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply