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_KPJ_
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New TV box - not responding to remote

Hi

My TV  box packed up and so we got a new one today which we plugged in. However it doesn’t acknowledge the remote at all.

So can’t even get in anywhere to get to settings as can’t get past first page we have to click ok.

HELP!

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jb66
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Re: New TV box - not responding to remote

Of you hold TV and clear together untill remote flashes then press thumbs down 3 times then ok that will reset your remote

_KPJ_
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Re: New TV box - not responding to remote

Thanks just tried this and it still won’t interact with TV at all!

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newapollo
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Re: New TV box - not responding to remote

Hi _KPJ_

Once you have reset the remote you need to pair it again with the new box  virgin-tv-using-tv-remote 

Also make sure you have new batteries in the remote.

Dave

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paul0363
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Re: New TV box - not responding to remote

Also check that the batteries are in the right way round!  IIRC they both go in the same way in the V6 remotes.

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_KPJ_
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Re: New TV box - not responding to remote

Thanks Dave. This has resolved it. 

_KPJ_
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Re: New TV box - not responding to remote

Thankyou. I just needed to add on the second bit!

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