My TV box packed up and so we got a new one today which we plugged in. However it doesn’t acknowledge the remote at all.
So can’t even get in anywhere to get to settings as can’t get past first page we have to click ok.
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Of you hold TV and clear together untill remote flashes then press thumbs down 3 times then ok that will reset your remote
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Thanks just tried this and it still won’t interact with TV at all!
Once you have reset the remote you need to pair it again with the new box virgin-tv-using-tv-remote
Also make sure you have new batteries in the remote.
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Also check that the batteries are in the right way round! IIRC they both go in the same way in the V6 remotes.
Thanks Dave. This has resolved it.
Thankyou. I just needed to add on the second bit!