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hazza37
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New Remote Please

Hi, 

Unfortunately my remote is no longer working and your call centres are so busy that I can't get hold of anyone. Please could you kindly send me a new remote.


Thank you

Best

Harry

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newapollo
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Re: New Remote Please

Hi Harry,

You could try the text messaging service.

Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

If you do decide to phone you need the TV Faults option when dialling 150

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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