ALL VM kit has to be "activated" by linking to your account or it just will never work. Instructions are usually in the package - have another look - if they missed them out try this...
1) The equipment activation number is... 0800 953 9500 - calling at 08.00 for best chance of getting through but people are getting through ok at other times - try now
2) Or, due to loss of support staff a text service has been set up - send details of your issue and include your account number to - 07533 051809 - responses are slower though
3) A VM person should respond on here when they pick it up - may take time
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.