Getting a S102 error when the box when the box is trying to acquire channel info (it gets stuck at 33%) from a quick Google it looks like Virgin need to send a signal to the box. Will the webchat help be able to send the signal or is that something that can only be done by the phone help?
All cables secure in place, the box can see the router, it has a white "double arrow" icon/light on the front of the V6.
This V6 is supposed to be a replacement for an old V HD box (had the letter about swapping my old V HD for a V6)
The hub was upgraded to a Superhub 3 months ago. The new box is a replacement for an old V HD box. My other box (which was a V+) was replaced with a V6 at the same time as the Superhub upgrade. Nothing mentioned in the V6 manual about a manual activation
Currently trying a full reboot (both boxes and the superhub)
If I text them, including the account number and the serial numbers of the old and new boxes, would that be all the info they need, would they then be able to send the signal to the box?
Had a quick look at the manual both the one that came with the box and another online and both say that the boxes activate automatically when connected. No mention anywhere of needing to be manually activated.
Just checked to see if the existing V6 on my other TV connects OK, it does.
All up and running now, called 0800 953 9500 choosing the one where they send the activation signal through to the box which could take up to an hour but thankfully came through quite quick. Virgin need to correct the manual for the V6 boxes to state that they need to be manually activated and include the steps needed