Netflix

[MrsG101]

So for years I’ve happily watched Netflix through Virgin.  All of a sudden it’s not working.  I can watch Netflix on any other device in the house so it’s not the network (I can also watch Prime Video etc) and occasionally when watching normal TV a message comes up saying that it can’t connect to Netflix (even though I haven’t been trying).

I’ve tried taking Netflix off as a favourite app but that didn’t work and have tried going through the Netflix channel instead of the app but that didn’t work either.

Any thoughts?

[japitts]

In what way is the Netflix app not working - can you explain the symptoms?

It's not clear whether other OnDemnd & streaming services work on your V6, which would be a good test of the internet connection. The Netflix "channel" you mention is just a red-button shortcut to the same app.

If other internet-based services are working and this is potentially an app-specific issue, the next step is to restart your V6 using the Help & Settings menu.

[MrsG101]

All other streaming services are working.

When I go into the Netflix channel and then press the red button it just doesn’t do anything. 

it works on every other device in the house.

[japitts]

What other devices in your home do, is immaterial - it's not them you're seeking help with.

Do other OnDemand & streaming services work on your V6? It's the V6's net connection we're trying to prove here.

If they work, this issue is app-specific. If they don't, your V6's internet connection has an issue. We can advise on either, but need to know which.

[MrsG101]

Yay it worked!!!!

Thanks very much for your help, you’re a star.

Thank you.  

Niki

[japitts]

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@MrsG101 wrote:

Yay it worked!!!!

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What worked?

[MrsG101]

Resetting the box!!

I can now watch Netflix