I've just joined virgin and been charged for Netflix on 1st bill. On text chat I was told to cancel my Netflix acc but I don't have one. Was told being transferred to another depot but 2hrs later still waiting. Is there a customer email address for virgin?
Sorry to hear you've been charged for Netflix on your first bill, we understand how stratifying this can be and appreciate you raising this via the forum.
We were made aware of an issue where some customers were charged for Netflix, we have identified these and are currently in the process of applying credits to cover the charges and removing them from future bills.
We apologise for any concern or confusion caused and this will be reflected on your next bill.