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Netflix won't open

When I try to open Netflix the black Netflix screen comes on but the the app immediately closes, I have no issues with Amazon prime or catch up, is there an issue at your end? Thanks

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Re: Netflix won't open

How are you trying to watch netflix?
"Channel" provided on the V6 or Tivo?
App on your TV?
App on another device?
How are the TV/devices connecting to your Hub (wifi or ethernet cable)?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Netflix won't open

Hi, thanks for your reply, I am trying to watch netflix on V6 TV box via the app with wired network, it's always worked up to the last few days, youtube, prime and catch up all work fine.

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Re: Netflix won't open

What happens on channel 204?  Guessing the same - but you never know !


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John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Netflix won't open

Yes it's the same☹️

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Re: Netflix won't open

Yes same here, 

Netflix does not seem to open on the first attempt.  I normally test the connect via the Netflix app. Then exit Netflix and it then usually works after this sequence. I have no idea why though.

 

 

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Re: Netflix won't open

Thanks but I tried several times in a row but still won't open, therefore cannot check connect within the app, netflix works on my other devices without a problem and has worked on V6 untill the last few days

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Re: Netflix won't open

Does bbc iPlayer and YouTube work ok on your V6 box?

how many devices can you use with Netflix?

i guess you have tried rebooting your modem and V6 boxes

 

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Re: Netflix won't open

Yes everything else is working fine, it can be used on 4 at the same time and I have no problem getting on it from other devices, yes I have rebooted and swapped ports on router, I have just done network testing and port configuration test has failed but still doesn't explain why prime, YouTube iPlayer etc work and netflix doesn't☹️

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Re: Netflix won't open

The network and port  V6 box do fail for some reason. I don’t that is related to your Netflix issues.

let hope somebody from VM can pick this up for you. 
good luck

 

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