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ae2rigc
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Message 1 of 12
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Netflix playback fails

I have been watching all types of Netflix content via 204 on V6, outputting 4k, for many months, no issues.

The last week or so, the show starts, get the Netflix splash screen, maybe 2-3 secs of the show then error.

Every episode, all formats.Error screen has "tvq-pm-100(5.2.12)" bottom right.

I can play on the same TV via the TV app and fire stick no problem, two phones, 2 PCs and one tablet all play fine.

204 netflix tests all fine.

Reloading app no change, restarting V6, no change, full power off and restart, no change.

TV app test shows all servers fine and 87 Mpbs connection

V6 app test shows all servers fine and 106 Mbps

Why has this just started happening and how is it fixed please?

 

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Tavis75
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Message 2 of 12
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Re: Netflix playback fails

I have the same problem and haven't found a solution, went through a phase of doing it in late November, on some shows (always the ones I wanted to watch obviously, if I picked something I didn't want to watch it would play fine), then got better for a few weeks, now seems to have stopped working for everything since shortly before Christmas.

I've heard that on other devices deleting and re-installing the app, or clearing cached data fixes it, but those don't seem to be options on the V6 as far as I can see.

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ae2rigc
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Message 3 of 12
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Re: Netflix playback fails

I thought I had this fixed after I went deep in the V6 menus and deleted a streaming key, logged back in to Netflix via 204 and worked for 4 days.

Last night back to this.

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Forum Team
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Message 4 of 12
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Re: Netflix playback fails

Hi ae2rigc

Thanks for your post 

Sorry to hear about the issues with your Netflix service 

I am going to look into this for you 

As soon as I have a fix or possible workaround, I will be back in touch 

Speak soon

Gareth_L

 

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Forum Team
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Message 5 of 12
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Re: Netflix playback fails

Hello ae2rigc

I have checked Netflix for this error message Netflix Error tvq-pm-100 (5.2.12)

Looking at there troubleshooting pages here  

It may be worth following the steps provided 

Regards 

Gareth_L

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ae2rigc
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Message 6 of 12
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Re: Netflix playback fails

Hi Gareth, thanks for your interest in my issue.

I also searched on the error before posting here and performed the suggested Netflix troubleshooting which is only restarting the box (done) and checking cable and ports (which I have also done, replacing the cable with a premium new one and using alternate ports).

Neither fixed the issue and would not explain why it worked for 4 days recently after deleting the stored key.

The forum has a large number of these types of issues reported, it would appear to be quite a widespread issue.

 

 

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Message 7 of 12
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Re: Netflix playback fails

Hi ae2rigc, 

 

Thanks for getting back to us. 

 

Has there been any improvement since your last post? If not let us know and we will do our best to assist you. 

 

Thanks, 

 

 

Hetty_R
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ae2rigc
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Message 8 of 12
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Re: Netflix playback fails

Replied to a PM from mod team 15/02

No updates

Still broken 😞

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scartart
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Message 9 of 12
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Re: Netflix playback fails

I have exactly the same problem too.
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Community Lead
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Re: Netflix playback fails

Hi @ae2rigc 

We had some help in investigating this in February, we weren't able to collect enough data to find the problem.

Is the problem still exactly the same as it was when you originally posted? I've reached out to the team who were helping us with this earlier in the year to see if they can still look into it.

I'm also curious to know if the problem has been constant since January/February, or has it only recently returned?

Kev

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