Virgin Media Community

[BaggyPirate]

So I have an problem with Netflix playing on my v6 box. Simply I go into the Netflix app. Find hat I want to watch. Select play and then I get the error message that it can’t play this title and to try another. I have to then do a v6 box reset in the help and settings screen. Once the reset is done Netflix will work as it should. Surely I shouldn’t need to reset my v6 box every time? Also this issue didn’t happen 3 months ago. We are getting fed up with it now. Any suggestions?

 

[Aaron2]

Which method are you using to connect? WiFi? Ethernet?

[BaggyPirate]

Ethernet

[BaggyPirate]

Hi

ethernet 

[David_Bn]

Thanks for your post BaggyPirate and a very warm welcome to our Community Forums!

Sorry to see that you've been having issues with Netflix on your V6 box

Has this fault been resolved since your post or do you still require assistance?

Kindest regards,

David_Bn 

[BaggyPirate]

Hi

No still not resolved 

Baggy

[Melissa_F]

Okay, can you please perform a Speedtest using the V6 Speedtest App located here:

Home > Help & Settings > Help > Our Other Products > Broadband

Then select 'Take a speed test'

Let me know what it says at the end of that process.

Thanks

Melissa 

[BaggyPirate]

Hi 

speed test results : A-ok, lets go! Connection suitable for TV services 

[Melissa_F]

Thank you.

I'll need to pass security with you in order to look in to this further, so I'll pop you a private message now. 

Thanks

Melissa