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nigelad
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Netflix not working AGAIN

This seems to be a regular problem now. V6 box is connected via ethernet, but Netflix won't load and reboots aren't fixing it this time.
It's also impossible to report the fault - no online form, and no answer on 150.
I'm getting fed up with this and after the recent loss of service incidents [3 in 6 weeks] i guess it's time to change provider...

 

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Eeeps
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Re: Netflix not working AGAIN

If it's just Netflix that you have a problem with then you could try removing the account from the V6 and signing in again.

Help&Setting->System Info->Netflix Account Information->Sign Out of Netflix Account

nigelad
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Re: Netflix not working AGAIN

Thanks for the suggestion.
A THIRD reboot of the box eventually did the trick.
But this is a recurring problem and since Covid-19 it's been impossible to contact anybody at Virgin to complain or get help.

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David_Bn
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Re: Netflix not working AGAIN

Good Afternoon nigelad,

 

Thanks for your post and I'm sorry to see you've been having issues with the Netflix application on the V6 box.

 

Can you please advise me if this is through channel 204 or via the apps on the V6 box?

 

Have you had any further issues with Netflix since your post? 

 

Kindest regards,

 

David)_Bn

 

 

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