For the last week or so, I've not been able to access Netflix via it's channel (ch. 204) or via the VM app. Both the Prime and Youtube channels work fine and I am able to access Netflix through my phone and other devices.
When I select the Netflix channel and press the red button, the screen goes black. Normally it would then ask which account I wanted to use (mine or the child account), but it just chucks me back out to the channel (advertising some programme or other).
Thanks for taking the time to answer. I deleted the Netflix info (the menus were worded slightly differently to the ones you provided) and tried to access it again. Channel 204, pressing red button. Unfortunately I get the same outcome: Advert for The Crown [press red] > screen goes black for a second or two > I get The Crown advert again...
I'd rather not have to reset my box and lose all my saved programmes, so any tips much appreciated!
Really sounds like the Netflix application is corrupt on your box. If it's not asking to login it's failing very early on. It would be great if you had a delete or re-install option (may be the forum team can force that somehow)
On that, I have noticed that the apps disappear if you have a network problem and the box does one of it's regular VM service updates.
At the risk of screwing other thing up you could try the following ...
1. remove the WiFi network credentials (or turn off your router's WiFi). 2. Perform a forced VM service update using the menu settings->network->connect to the vm service 3. wait for this to fail and reboot the box with the WiFi disconnected. Check if apps are present. 4. Re-establish the WiFi, reboot again and the do the connect to the vm service.