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Meleemoo · ‎13-01-2023

For a few weeks I have not been able to use Netflix via my Virgin apps. Could be since I received an email inviting me to add Netflix to my Virgin account! I already have a Netflix account so didn’t want to do this. I have tried re booting, etc. Does anyone have any advice please on how to fix it?

japitts · ‎13-01-2023

What device are you using - is this a Virgin TV box, or a laptop/tablet/phone?

If a VM TV box, which one? TiVo, V6 or TV360? https://www.virginmedia.com/care/tv-fault/which-tv-box

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japitts · ‎13-01-2023

What device are you using - is this a Virgin TV box, or a laptop/tablet/phone?

If a VM TV box, which one? TiVo, V6 or TV360? https://www.virginmedia.com/care/tv-fault/which-tv-box

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Meleemoo · ‎13-01-2023

It’s a Virgin TV box V6.

John_GS · ‎16-01-2023

Hi Meleemoo

Thanks for posting and welcome back to the community

Are you getting any error messages when trying to use Netflix?

Best,

John_GS
Forum Team

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Meleemoo · ‎16-01-2023

No. It just doesn’t load. The word Netflix come up and then the N then there is just the swirl…

Roger_Gooner · ‎16-01-2023

Is the V6 connected to the hub with an Ethernet cable, and have you rebooted the box?

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360

My Broadband Ping - Roger's VM hub 5 broadband connection

Mbu2ns · ‎22-07-2023

Did you ever get this fixed?

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Netflix no longer working!