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JS_0721
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Netflix and YouTube

Hi, 

2 TV app issues: we can no longer connect to our Netflix account via Virgin TV and YouTube has morphed into YouTube kids this morning.

Any advice?

TIA.

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SCA1972
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Re: Netflix and YouTube

The YT kids issue has been fixed by VM and a restart of your V6 box should correct that issue.

Is your Netflix account working on other devices?

Could you be a bit more explicit about what happens with Netflix, does it give an error message on the V6 box?

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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JS_0721
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Re: Netflix and YouTube

Thanks!

Netflix works on all other devices however whenever we try in the V6 it will not connect to Netflix at all.  We have tried via the apps option and Netflix channel.

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John_GS
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Re: Netflix and YouTube

Hi JS_0721

 

Thanks for posting. My apologies for the delayed reply and the Netflix issue. 

 

Is the V6 Connected to the internet via wireless connection or Ethernet?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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