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blaydzman
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Netflix and Prime Not Streaming

I can select and successfully get in to both Netflix and Prime but when trying to stream any programmes all I get is a black screen and no video. Any chance you can sort this out please Virgin Media?

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Eeeps
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Re: Netflix and Prime Not Streaming

I believe most of these types of problems are caused by copy protection issues between the V6 and your TV.

What type of TV do you have (HD or UHD).

For Netflix try ..

1. Change and then reset your HDMI settings. For my HD TV I have 1080p + passthrough (great for 24fps Netflix content)
2. U
nregister from your Netflix account in the V6. I think it's under System Info-> Netflix Account Info.
3. Reboot the V6 box
4. Log back into Netflix.

If that works there is a similar process for Prime.

Do you have issues with any other streamed services?

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