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Mappole909
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Netflix and Amazon prime video out of sync

Since upgrading my router and TV box to V6 last week. When I try to watch anything on Netflix or Amazon video, the sound is out of sync on anything i watch on the TV. On the laptop or iPAQ it's fine. Is this a known issue. Never had this problem on the old box

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Mappole909
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Re: Netflix and Amazon prime video out of sync

well this forum is a complete waste of time. Instead of getting an answer to my query all I get is silly bloody messages about my new rank. Useless

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Paul_DN
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Re: Netflix and Amazon prime video out of sync

Hi Mappole909,

 

Thank you for reaching out to us in our community, I am sorry to see you are having issues with lip sync when watching Netflix and Amazon prime.

 

Are you using a surround sound or an external speaker for the sound?

 

Regards

 

Paul.

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Wilko93_19
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Re: Netflix and Amazon prime video out of sync

I am also experiencing the same issue.

I'm not using any external speakers. The sound is out of sync due to a lag in the processing. When I pause the tv the sound catches up but then is out of sync again after another 30 seconds or so. This is for both Netflix and Amazon prime. Normal tv is fine. I've tried resetting the box as well as reconnecting the connection.

 

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Paul_DN
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Re: Netflix and Amazon prime video out of sync

Hi Wilko93_19,

 

Thank you for reaching out to us in our community and a very warm welcome to you, please can you advise are you recording something at the time the issue occurred, this is something that has been brought to our attention previously.

 

I am currently looking into this.

 

Kind regards

 

Paul.

 

 

Wilko93_19
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Re: Netflix and Amazon prime video out of sync

Hi Paul,

I noticed this on the forum and made sure that nothing was recording, whilst also cancelling any planned recordings and deleting much of my recordings as well.

However, the issue still persists.

 

Thanks

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Paul_DN
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Re: Netflix and Amazon prime video out of sync

Hi Wilko93_19,

 

Thank you for the update, I have had a look our end and I can see that all your input power levels are out, one of the things that can cause this is a loose connection. please can you check all your internal cables rare hand tight.

 

Kind regards

 

Paul.

Wilko93_19
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Re: Netflix and Amazon prime video out of sync

Hi Paul,

 

Thanks for the reply. 

I have checked all of our internal cables and they are all as tight as possible yet the problem is still occuring.

 

Kind regards,

Andrew

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Paul_DN
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Re: Netflix and Amazon prime video out of sync

Hi Andrew,

 

I will need to arrange a technician, to do this I will invite you into a private chat, I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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happywithmy350
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Re: Netflix and Amazon prime video out of sync

I am watching the latest Grand Tour right now without a problem. I cant seem to replicate it -I don't have Netflix
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